---
title: "PHOENIX CUSTOMER CARE LIMITED — Ownership Dossier"
canonical: https://whiteintel.dev/entity/9870c47a-4fa9-495d-a507-df94c265e2bd
json: https://whiteintel.dev/api/public/dossier/9870c47a-4fa9-495d-a507-df94c265e2bd
identifier: gb-coh:03315193
jurisdiction: GB
risk: Low
source: WhiteIntel corporate-ownership graph
---

# PHOENIX CUSTOMER CARE LIMITED

**Type:** Company  
**Jurisdiction:** [GB](https://whiteintel.dev/jurisdictions/gb)  
**Identifier:** `gb-coh:03315193`  
**Risk level:** Low  
**Canonical dossier:** https://whiteintel.dev/entity/9870c47a-4fa9-495d-a507-df94c265e2bd  
**Structured JSON / MCP:** https://whiteintel.dev/api/public/dossier/9870c47a-4fa9-495d-a507-df94c265e2bd  

## Cross-source identity

The same real-world entity, resolved across sources:

- **PHOENIX CUSTOMER CARE LIMITED** — GLEIF · `lei:213800YXNP7NQGER8E10` — https://whiteintel.dev/entity/8ec22e65-9037-5c04-b206-ee1f70304dae

## Ownership & control

### Owners / controllers

- **IMPALA HOLDINGS LIMITED** (beneficial owner) — 87.5% — https://whiteintel.dev/entity/c313fed2-51e2-5ef2-9595-a1a11283065b

### UBO chain (walk to the ultimate owner)

A **21-step** ownership/control chain to the ultimate beneficial owner is resolved for this entity. The full cited chain unlocks with a paid API key or a one-off dossier — https://whiteintel.dev/pricing.

## Company profile (live · UK Companies House)

- **Company number:** `03315193`
- **Status:** active
- **Type:** ltd
- **Incorporated:** 1997-02-07
- **Registered office:** 10 Brindleyplace, Birmingham, B1 2JB, United Kingdom
- **SIC:** 82990

### Officers

- [PEARL GROUP SECRETARIAT SERVICES LIMITED](https://whiteintel.dev/entity/5378e132-bf2a-5f9e-b03a-485fdf773bfa) — corporate secretary · appointed 2006-09-01
- BELLSHAW, Gillian Mckay — director · Scottish · appointed 2026-06-26
- HOLT, Jenny Isobel — director · British · appointed 2024-12-06
- EAST, Anna — secretary · British · appointed 2004-08-25 · resigned 2004-10-31
- EAST, Anna — secretary · British · appointed 2000-02-23 · resigned 2003-07-18
- GRIFFIN-SMITH, Philip Bernard — secretary · British · appointed 2004-11-01 · resigned 2006-09-01
- GRIFFIN-SMITH, Philip Bernard — secretary · British · appointed 2003-07-18 · resigned 2004-08-25
- WHITE, Gillian Maryjoy — secretary · British · appointed 1997-03-18 · resigned 2000-02-23
- PINSENT MASONS SECRETARIAL LIMITED — corporate nominee secretary · appointed 1997-02-07 · resigned 1997-03-18
- BARNES, David — director · British · appointed 1997-04-16 · resigned 1998-06-15
- BROWN, Bernard George — director · British · appointed 2004-08-25 · resigned 2005-12-31
- BUCKLE, Samantha Rose — director · British · appointed 2021-10-01 · resigned 2024-12-06
- CASSONI, Maria Luisa — director · British · appointed 1998-06-15 · resigned 2000-12-31
- COTTAM, Harold, Managing Director — director · British · appointed 2002-01-01 · resigned 2003-07-18
- DOWNING, Wadham St John — director · British · appointed 2005-12-31 · resigned 2007-02-07
- EAST, Anna — director · British · appointed 2003-07-18 · resigned 2004-08-25
- EATON, Michael John — director · British · appointed 2008-10-01 · resigned 2009-09-28
- GREAVES, Beverley Judith — director · British · appointed 1998-08-13 · resigned 2001-07-17
- GUEST, Andrew Brian — director · British · appointed 2008-11-27 · resigned 2019-09-01
- HENDRY, Robert — director · British · appointed 1997-04-16 · resigned 1997-06-20

### Beneficial owners (Persons with Significant Control)

- [Impala Holdings Limited](https://whiteintel.dev/entity/c313fed2-51e2-5ef2-9595-a1a11283065b) — 75–100% shares · corporate PSC · United Kingdom — since 2016-04-06

## Provenance

- companies_house_bulk — https://find-and-update.company-information.service.gov.uk/company/03315193

## Get the full, resolved dossier (agent-callable)

The above is the free teaser. The resolved **multi-hop UBO chain**, ownership **%**, full **financial history**, itemised **assets** and the hop-by-hop **exposure path** are the paid depth — callable as tools from your agent:

```bash
npx -y @whiteintel/mcp-server   # then: get_dossier · trace_ownership_path · check_offshore_exposure
```

Or unlock a one-off cited dossier for **PHOENIX CUSTOMER CARE LIMITED** — https://whiteintel.dev/entity/9870c47a-4fa9-495d-a507-df94c265e2bd · pricing https://whiteintel.dev/pricing.

---

_This is the markdown-for-agents view of the WhiteIntel dossier for **PHOENIX CUSTOMER CARE LIMITED**. Human view: https://whiteintel.dev/entity/9870c47a-4fa9-495d-a507-df94c265e2bd · Structured JSON: https://whiteintel.dev/api/public/dossier/9870c47a-4fa9-495d-a507-df94c265e2bd._

_Risk levels are heuristic investigative leads, not legal determinations of beneficial ownership. Every claim carries a source; an absent edge means "not yet observed in current sources", not "does not exist"._